Customer Service
Shipping & Delivery
Orders received M-F will be shipped within 48 hours. Orders received on Saturday or Sunday will ship the following week. If an item that is ordered is not in stock we will contact you and let you know when we plan on having it in stock or if a substitute product is available.
Privacy & Security
Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.
We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.
Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.
Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:
See what data we have about you, if any.
Change/correct any data we have about you.
Have us delete any data we have about you.
Express any concern you have about our use of your data.
Security
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.
Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.
If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at 651-433-3283 or via email.
Returns & Replacements
Returns subject to a 15% restocking fee. Returned items must have factory seal in place. Lake Management reserves the right to approve or deny any returns.
Payment, Pricing & Promotions
Payment is due prior to item shipping. All prices listed on the website are current.
Payment types accepted
We gladly accept Visa and Mastercard. If you would like to pay by another means, please contact our office at 651-433-3283 for options.
Viewing Orders
If you sign up for an account you will be able to log back in and view your order. If you choose not to sign up for an account than you will not be able to log back in and check the status of your order.
Updating Account Information
Once you place an order, you cannot change the billing or shipping address that you used. Please contact us immediately if something has changed. If items have already shipped, we will not be able to make changes.